Terms and conditions

Last updated 25 August 2026.

These are the terms you agree to by using this site and by ordering from it. If you do not agree with them, do not order.

Who you are contracting with

Luxury Bedding, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, 2611/188 Quay Street, Auckland 1010, New Zealand. Contact: theteam@customersupport.care.

Prices and GST

All prices are in New Zealand dollars and include GST. The price shown on the product page is the price charged. Delivery is shown separately at checkout before you pay. We may change prices at any time, but the price that applies to your order is the one displayed when you placed it.

Orders

Placing an order is an offer to buy. We accept it when we dispatch the goods, and until then we may decline it, for example where an item is out of stock, where a price or description was obviously wrong, or where we cannot deliver to the address given. If we decline an order that has been paid for, we refund it in full.

There is no account to create: checkout is guest only, and your order confirmation email is your record of the order.

Product information

We make every effort to display product colours and descriptions accurately. Jacquard weaves respond to ambient lighting, and colours may appear slightly different depending on your monitor and the light in the room; this is a characteristic of photographic reproduction and genuine woven textiles, not a defect. Where we do not publish a figure, the page says so rather than estimating one; if a detail matters to your decision, ask us before you order.

Delivery

We deliver within New Zealand only. Standard delivery is free on every order. Orders are processed on business days, and orders placed before 12pm NZST are typically dispatched the same day, with tracking emailed from dispatch. Delivery times are estimates rather than guarantees, but goods that do not arrive within a reasonable time are our problem to resolve under the Consumer Guarantees Act 1993. Full detail on the shipping page.

Orders we cannot fill

All orders are subject to availability. We may refuse or cancel an order where a price or description was obviously wrong, where fraud is suspected, or where the product is unavailable, and where that happens any payment taken is refunded in full.

Returns and refunds

Our own returns policy gives you 30 days from delivery on an unused, unwashed set in its original packaging with all seven pieces present, with no handling charge; on a change of mind you pay the return postage. Full detail, including what happens when something is faulty or wrong, is on the refunds and returns page.

Shopping listings

Our product listings on Google Shopping and Meta platforms reflect the products we sell, including pricing, availability and descriptions. If you believe any of our listings are inaccurate, contact us at theteam@customersupport.care.

Your consumer guarantees

Nothing in these terms excludes, restricts or modifies any guarantee under the Consumer Guarantees Act 1993 or your rights under the Fair Trading Act 1986. Our goods come with guarantees that cannot be contracted out of for consumer purchases: they must be of acceptable quality, fit for their purpose and match their description. Where they are not, you are entitled to have the failure remedied, and where it is substantial, to reject the goods for a replacement or refund.

Using this website

Do not upload or transmit anything through this site that contains malicious code, that is defamatory, obscene or discriminatory, or that infringes someone else's intellectual property. The content of this site, including its text, images and layout, belongs to us or to our suppliers and may not be copied for commercial use without permission.

Liability

Subject always to the consumer guarantees above, and to the extent the law allows, our liability arising from an order is limited to resupplying the goods or paying the cost of having them resupplied. See the limited liability and indemnity page.

Changes and governing law

We may update these terms. The version on this page when you order is the one that applies to that order. These terms are governed by the law of New Zealand, and the New Zealand courts have jurisdiction.