Shipping and delivery

Last updated 29 August 2026.

Where we deliver

New Zealand only. We do not ship overseas from this store. Luxury Bedding sells in other countries under the same brand, and if you are outside New Zealand one of those stores will be the right place rather than this one.

We deliver everywhere in New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier, Nelson, Rotorua.

What delivery costs

Nothing. Standard delivery is free on every order, New Zealand-wide. There is no minimum spend and no coupon code to enter.

Every price on this site includes GST, so the figure on the product page is the figure you pay.

Order processing

Orders are processed on business days, Monday to Friday, excluding New Zealand public holidays. Orders placed before 12:00pm NZST are typically processed the same day.

You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched.

Please make sure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect address being provided.

Packaging

Your set is carefully folded and packaged to prevent compression creasing in transit: packed in a sealed bag within a sturdy outer carton. We recommend unpacking and spreading your quilt cover for a few hours after receipt to let any transit creases relax.

Returns

Returns are covered separately: see Refunds & Returns for the 30-day policy, eligibility and the returns process.

Questions

Email theteam@customersupport.care and have your order confirmation number from your Stripe receipt ready; it helps us locate your order instantly.